Privacy Policy

Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service. It also tells you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with an initial capital letter have meanings defined under the following conditions. The following definitions have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party. Control means ownership of 50 percent or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Company, referred to as either the Company, we, us, or our in this Agreement, refers to The Grumpy Guest.
• Cookies are small files placed on your computer, mobile device, or other device by a website, containing details of your browsing history on that website among its many uses.
• Country refers to New South Wales, Australia.
• Device means any device that can access the Service, such as a computer, mobile phone, or digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes data on behalf of the Company.
• Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself.
• Website refers to The Grumpy Guest, accessible from https://thegrumpyguest.com.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as your Device's Internet Protocol address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our Service and store certain information. Tracking technologies used may include beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

Cookies or Browser Cookies

A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service.

Web Beacons

Certain sections of our Service and our emails may contain small electronic files known as web beacons, also referred to as clear gifs, pixel tags, and single-pixel gifs, that permit the Company to count users who have visited those pages or opened an email, and for other related website statistics.

Cookies can be Persistent or Session Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

Necessary or Essential Cookies

Type: Session Cookies. Administered by us.

These Cookies are essential to provide services available through the Website and to enable you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts.

Cookies Policy or Notice Acceptance Cookies

Type: Persistent Cookies. Administered by us.

These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies. Administered by us.

These Cookies allow us to remember choices you make when you use the Website, such as remembering login details or language preference. Their purpose is to provide a more personal experience and to avoid you having to re-enter preferences every time you use the Website.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring usage of our Service.
• To manage your Account and registration as a user of the Service.
• For the performance of a contract, including development, compliance, and undertaking of a purchase contract or other contract with us through the Service.
• To contact you by email, telephone, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to products, services, contracted services, or security updates.
• To provide news, special offers, and general information about goods, services, and events similar to those you have purchased or enquired about, unless you have opted not to receive such information.
• To manage your requests.
• For business transfers, including evaluating or conducting a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of assets.
• For other purposes, such as data analysis, identifying usage trends, determining promotional campaign effectiveness, and improving our Service, products, services, marketing, and your experience.

Sharing Your Personal Information

We may share your personal information in the following situations:

• With Service Providers: to monitor and analyse use of our Service or to contact you.
• For business transfers: in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business.
• With Affiliates: in which case we will require those affiliates to honour this Privacy Policy.
• With business partners: to offer certain products, services, or promotions.
• With other users: when you share personal information or otherwise interact in public areas with other users.
• With your consent: for any other purpose with your consent.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Personal Data to the extent necessary to comply with legal obligations, resolve disputes, and enforce legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except where this data is used to strengthen security, improve functionality, or where we are legally obligated to retain it for longer periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in processing are located. This means information may be transferred to, and maintained on, computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy followed by submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy. No transfer of Personal Data will take place to an organisation or country unless adequate controls are in place, including the security of your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you.

Our Service may give you the ability to delete certain information about you from within the Service. You may update, amend, or delete your information at any time by signing in to your Account, if you have one, and visiting the account settings section that allows you to manage your personal information.

You may also contact us to request access to, correct, or delete any personal information you have provided to us. Please note that we may need to retain certain information where we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

Other Legal Requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of the Company.
• Prevent or investigate possible wrongdoing in connection with the Service.
• Protect the personal safety of users of the Service or the public.
• Protect against legal liability.

Security of Your Personal Data

The security of your Personal Data is important to us, but no method of transmission over the Internet or method of electronic storage is 100 percent secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing information and your country requires consent from a parent, we may require your parent's consent before collecting and using that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the Last updated date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us by email:

concierge@thegrumpyguest.com